Shipping & Return Policy
Free FedEx® Shipping
Gemonay offers free fully insured FedEx® shipping on all U.S. orders. U.S. orders over $500 in value are shipped via FedEx Priority Overnight®. International orders over $500 in value are shipped via FedEx International Economy®. U.S. orders under $500 are shipped via FedEx Ground. International orders under $500 in value are shipped via FedEx Economy.
- For your protection, we do not ship to PO Box addresses.
- We will be happy to have your package shipped to your closest FedEx station for pick-up.
- We insure every item for its full value.
- We only use FedEx services to ensure your purchase is delivered in the fastest and safest manner.
- All packages require a signature upon delivery.
International customers will be responsible for any duties, VAT, taxes, or any other charges by their country. Please make sure to check this information with your local authorities prior to placing your order.
* Due to unavoidable service delays, FedEx delivery may vary. Check FedEx transit times.
Please visit our order status page to obtain the latest update on your order. Once your order has shipped, we will send you an email confirmation containing the tracking number. Please contact one of our jewelry experts at (888) 436 6629 if you need additional help.
We require a signature for all deliveries upon arrival regardless of any waivers you might have from FedEx®. To help you create a beautiful surprise, we are very flexible and can ship your order to an address other than your home. Please let one of our jewelry experts know if you have any special delivery requests.
We believe in your complete satisfaction and will gladly issue you a full refund or exchange on any unworn jewelry within 30 days of purchase minus shipping fees. Each returned item must be in its original unworn condition. We cannot offer refunds on items that have been engraved, sized, or modified in any way since the original purchase. Kindly note, any altered or damaged items may not be returned or exchanged. Please allow us up to 3 business days to inspect your item and issue you a refund.