In the unlikely event that you find a defect or a flaw in your jewelry, you can send it back to Gemonay for inspection by one of our jewelry experts. If it is determined that the defect occurred during the manufacturing process, we will replace or repair the product at no cost to you. If Gemonay rules that the defect was caused by wear-and-tear, we will repair the item at cost. Please note that Gemonay cannot guarantee the work of another jeweler. Keep in mind that we do not replace damaged, lost, or missing diamonds and gems from rings or settings.

If you need a repair or have any questions, please contact our jewelry experts at (888) 436 6629