Frequently Asked Questions

"Can I talk to someone prior to making a purchase?"

"Where can I visit a Gemonay showroom?"

"Do you sell loose diamonds?"

"Are your loose diamonds IGI certified?"

"Can I set my own diamond into one of your settings?"

"Can I order a custom-designed engagement ring?"

"I do not know my girlfriend/boyfriend’s finger size. What do I do?"

"I need help placing my order, who can I talk to for assistance?"

"Does my purchase come with an appraisal?"

"Will my engagement ring be insured by Gemonay?"

"Is all jewelry purchased at Gemonay covered by your lifetime warranty?"

"How do I care for my jewelry investment?"

"How will my jewelry purchase be shipped to me?"

"Do I pay for shipping of my order?"

"Can I track my shipped order?"

"Can I ship to an address other than my billing address?"

"Am I responsible for Customs fees?"

"What is Gemonay’s return policy?"

"How do I ship back returns?"

"Do I need to obtain a Return Authorization number?"

"Is my personal information protected?"

"Is Gemonay a secure website?"

"What form of payments does Gemonay accept?"

"Do you offer financing?"